FAQ

Yes, we provide safe and reliable global transportation and logistics services by sea & air. Especially for the customers who are the first time to import perfume packaging from China, we will check the most suitable logistics solution based on their request, such as DDP, DDU, CNF, etc. Furthermore, we can offer shipping documents for your customs clearance due to the needs of different countries. We will do our best to assist you in receiving the goods smoothly.

Yes, Custom bottle designs is our outstanding advantage for luxury niche brands, we are reliable from concept to manufacture.

For manufacturing defects, we provide replacement or compensation. Issues caused by improper handling or misuse are excluded.

Yes. Our perfume bottles use sustainable and eco-friendly materials including premium white opal glass to support global environmental standards.

There’re 7-step process includes:

1. Share your ideas and reference on design,
2. We provide professional structural analysis & renderings,
3. Crafting 3D prototypes for evaluation,
4. Mould production & samples confirmation, 
5. Sign contract & deposit payment,
6. Bulk order production & Quality inspection,
7. Shipment.

When customizing fragrance bottle packaging, it’ s better to provide information, including brand positioning, target market, brand story and share your initial ideas, to help us quickly design a product that best fits the brand image. In addition, bottle volume, surface decoration, cap material, and any unique specifications are also required.

We provide various special technical decorations on fragrance bottle, including color coating, holographic coating, inside lacquering, marble coating, unique crystallizing coating, frosting, metalizing, locking, cracking,  and thermochomism coating. These technologies enhance the aesthetics of the product, making the packaging more ingenious and appealing.

Our production times are mainly dependent on order quantities, complexity of decorations, and stock status. Generally, mould production takes 40-45 days, then 7-10 days for sampling. After confirmation of pre-production samples, it takes 60-65 days for mass production.

Yes, we can provide free samples for you to conduct a quality inspection. Please feel free to contact us, and we will prepare decorated samples per your request.

Before sale, our professionals are ready to answer your questions about fragrance packaging and provide free samples. During the sale, we provide various payment methods, including TT, L/C, D/P, and our exclusive D/A, etc., to facilitate seamless transactions. After-sale, we provide product warranty and quality assurance, offering replacement or appropriate compensation for quality problems. In addition, our after-sales team will respond to your questions online within 24 hours.

Of course, Abely’s manufacturing and outsourcing plants are equipped with state-of-the-art machinery, R&D facilities, highly-trained workers, and a comprehensive supply chain that ensures our strong production capabilities and the delivery of high-quality fragrance bottle packaging.

First, we have detailed planning and scheduling on production to ensure that every order is completed on time. Second, we implement strict quality control processes to minimize rework and delays. In addition, we work with reliable suppliers to ensure a timely supply of raw materials and components. Finally, we will update the production progress and provide timely feedback   to deliver the products as fast as possible.

Yes, we offer discounts for bulk orders. The exact discount policy varies depending on the quantity ordered and the packaging design. You can contact our sales representatives for specific discount information.

Our service team is committed to providing comprehensive support to our customers. During non-business days, we also have consultants to respond to your needs timely.

To ensure the quality of the perfume bottles during long distance transportation, we will use multi-layer protective materials, standard carton export packaging of perfume bottles, and pack them with international qualified pallets to prevent the bottles from being bumped and broken during transportation.

If some of the perfume bottles are damaged during transportation, this will be the responsibility of the   relevant transportation company. You can contact us in time to report the damage and provide relevant evidence, such as photos of the packaging of perfume bottles. However, this condition is extremely rare.

• Samples or small quantity orders: By DHL, UPS, FedEx, TNT Express, etc. 

• Large quantity orders: by sea or air.